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Twitter Chief:”I feel a ban is a failure of ours ultimately to promote healthy conversation”

" I believe this was the right decision for Twitter. We faced an extraordinary and untenable circumstance, forcing us to focus all of our actions on public safety. Offline harm as a result of online speech is demonstrably real, and what drives our policy and enforcement above all.

Twitter Chief: “I feel a ban is a failure of ours ultimately to promote healthy conversation”
JAN 14/ 2021
Reflecting on the ban slapped by his company on the US President Donald Trump’s account post capitol building riots, Twitter CEO, Jack Patrick Dorsey in a series of tweets, today made it clear that he does not celebrate or feel pride in “our having to ban@realDonaldTrumpfrom Twitter, or how we got here”
“After a clear warning, we’d take this action, we made a decision with the best information we had based on threats to physical safety both on and off Twitter. Was this correct?
I believe this was the right decision for Twitter. We faced an extraordinary and untenable circumstance, forcing us to focus all of our actions on public safety. Offline harm as a result of online speech is demonstrably real, and what drives our policy and enforcement above all.
That said, having to ban an account has real and significant ramifications. While there are clear and obvious exceptions, I feel a ban is a failure of ours ultimately to promote healthy conversation. And a time for us to reflect on our operations and the environment around us.
Having to take these actions fragment the public conversation. They divide us. They limit the potential for clarification, redemption, and learning. And sets a precedent I feel is dangerous: the power an individual or corporation has over a part of the global public conversation.
The check and accountability on this power has always been the fact that a service like Twitter is one small part of the larger public conversation happening across the internet. If folks do not agree with our rules and enforcement, they can simply go to another internet service.
This concept was challenged last week when a number of foundational internet tool providers also decided not to host what they found dangerous. I do not believe this was coordinated. More likely: companies came to their own conclusions or were emboldened by the actions of others.
It’s important that we acknowledge this is a time of great uncertainty and struggle for so many around the world. Our goal at this moment is to disarm as much as we can and ensure we are all building towards a greater common understanding and more peaceful existence on earth.
I believe the internet and global public conversation is our best and most relevant method of achieving this. I also recognize it does not feel that way today. Everything we learn at this moment will better our effort, and push us to be what we are: one humanity working together.
It’s important that we acknowledge this is a time of great uncertainty and struggle for so many around the world. Our goal at this moment is to disarm as much as we can and ensure we are all building towards a greater common understanding and more peaceful existence on earth……

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